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USA 800’s training program is extensive and comprehensive.
Our core call center training for new call center agents encompasses computer functions, script maneuvering, customer service skills, call scenarios and quality standards. Each agent is then shadowed by seasoned agents on live calls during their training and incubation period. As agents gain experience, they can be promoted to higher skills sets where they receive additional product/service and process training specific to your program. .
Of course, it isn’t just training that’s important. Agents are also continually monitored, coached and evaluated by our quality assurance team to boost performance and ensure that we are delivering the best possible experience to your customers. |
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"Few decisions are bigger than outsourcing customer communications. Customers are the lifeblood of any business. At USA 800, we have proven experience to be the partner you can trust..."
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"My customers like the way they are treated. And I get the information I need, when I need it. No excuses like "the computer crashed" or..."
-Director of Accounts
On-Line Recruitment Company
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Visit our Resource Library to find out about our partnerships at USA 800 and how we help companies like yours...
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